We do not send order to an international address, we send our order to within Australia only.
Order Handling, Shipping Procedure
After ordering online, you will receive an email confirmation from us containing your order details. We will normally confirm receipt of your order within 1 business day of ordering. We will attempt to send your goods via Australia Post eParcel or Fastway Courier within 1 business days; however if products are unavailable, delivery will take a little longer. At our discretion, we may upgrade your order to bigger sizes, or to gift set at no cost to you.
After order has been sent, tracking details is forwarded to you by email. Tracking information is available online at Australia Post tracking or Fastway courier tracking, If order is deliverable, calling card is left for delivery arrangement, order will be left at nearby Post Office or Fastway courier depot for a period of usually 5 business days, before return it to sender at our cost.
Return to Sender (RTS) Policy
Order returned to us a result of error on our part, we will send it back at no cost to you.
Order returned to us to as result of error or inaction on your part, we reserve the right to pass additional charges onto you, as a condition of sending the order back to you.
Examples of error or inaction are incorrect or incomplete address (including not noting a company name where delivery is to a business address) or no re-delivery arrangement within 5 business days from when delivery calling card was left.
If you opt to cancel the order if the item is returned to us then we will refund you less all shipping costs incurred, a restocking fee and our storage and handling costs, so that we are returned to a zero loss position on the order.
Cancel an Order Procedure
To cancel or amend an order before it left our warehouse. please contact us at firstname.lastname@example.org
Estimated Delivery Time
Within the NSW Estimated delivery by (business days) To metropolitan areas of capital cities, towns or environs 1-2 day To metropolitan areas of capital cities and rural locations 2-3 days To rural locations 2-3 days
To other states Estimated delivery by (business days) To metropolitan areas of capital cities 2-3 day To metropolitan areas of capital cities and rural locations 3-4 days To rural locations 4-5 days
Dangerous & prohibited items
We have contract with Australia Post and Fastway courier to deliver dangerous items, they must meet certain conditions and are packed in a specific way. Australia Post and Fastway courier dangerous goods exemptions policy does permit very small quantities of some dangerous goods (known as "exempted" dangerous goods) when carried on a contract basis and by road transport only.
If you wish to query a delivery please contact us at email@example.com.